We ship via UPS - Here is a map to show you how long it will
take to receive your order:
FAQ - (Frequently Asked Questions)
Placing an Order
USBFireWire.com sells and ships products to end users
globally, including the North, Central, and South America,
Europe, Australia, and many other countries. Feel free to
contact us for more details!
USBFireWire.com uses trusted names to ensure the credit card
information you may provide is well secured.
In order to purchase from USBFireWire.com, you must use a
browser such as Netscape Navigator 3.0 or higher, Internet
Explorer 3.0 or higher.
Protecting your privacy is important to USBFireWire.com. The
following policies will help you understand how
USBFireWire.com collects, uses, and safeguards the personal credit card information you provide on our Web site.
If you browse the USBFireWire.com website, you do so
anonymously. We don't collect personal information including
your e-mail address. We do log your IP address (the Internet
address of your computer) to give us an idea of which parts of
our Web site you visit and how long you spend there. But we do
not link your IP address to anything personally identifiable.
The only other information automatically provided to us is the
type of computer and operating system you are using. Your
browser automatically supplies this information. Like many
other commercial Web sites, USBFireWire.com uses a standard
technology called a "cookie" when you use the
shopping cart in order to associate you with what you are
purchasing. The cookie with the information about your order
will go away when you quit your order.
At times we may request that you voluntarily supply us with
personal information, such as your e-mail address and postal
address, for purposes such as corresponding with us, making a
purchase, entering a sweepstakes, or participating in an
Declining E-mail Offers
USBFireWire.com provides customers with an easy means to
decline receiving e-mail offers. Although most customers tell
us they appreciate receiving notice of these opportunities, we
recognize the importance of providing you with choices. At any
time, you may request to discontinue receiving these offers
from us by simply replying to the e-mail and informing us of
your preferences. All e-mail offers that you receive from
USBFireWire.com will offer instructions on how to decline
further e-mail offers.
Company Commitment to Privacy
We respect your privacy, just as we do our own. Your personal
information is not, and will not, be given or sold to
marketing agencies or any other organizations.
USBFireWire.com offers you great prices on current USB and
FireWire and Ethernet peripherals on the market. Your total order price
will include the price of the product at the time the order is
plus any applicable sales tax and shipping charges. RR
Business Ventures, LLC reserves the right to change prices displayed for its
products at USBFireWire.com at any time.
USBFireWire.com accepts Visa, MasterCard, Discover, and
American Express cards. You may pay by credit or debit card no
matter which ordering method you use (Internet, fax, mail, or
phone). At the time your order is placed, USBFireWire.com
obtains a pre-approval from the credit card company for the
amount of your order.
USBFireWire.com purchases will include sales tax for orders to
be shipped within the State of Kansas. When you place your
order by phone, the USBFireWire.com online store will give you
the final dollar total of your order including tax (if
applicable) and shipping charges. If the sales tax rate (for
orders shipping to Kansas) changes before the product is
shipped, the new tax rate in effect at the time of shipping
will apply. The proof of purchase USBFireWire.com mails to you
includes any applicable sales tax.
Given the popularity of some products, USBFireWire.com
may restrict the number of such items that you may purchase.
Any product limit restrictions will be posted to the
USBFireWire.com website. This information is subject to
USBFireWire.com makes every effort to ship your product the
same day we receive your credit card approval or payment. If
USBFireWire.com is unable to ship your product within thirty
days from the date USBFireWire.com receives your payment, we
will notify you by mail and provide more specific information.
RR Business Ventures, LLC. and the USBFireWire.com online
store reserve the right to discontinue products without
All of our products carry a minimum one-year against defects
in materials and workmanship from the manufacturer.
The manufacturer will guarantee to repair the item to working
condition. USBFireWire.com provides a 30 Day, 100%
Performance Guarantee on items in unopened condition. More
information can be found on this guarantee on our guarantee
1. Please email firstname.lastname@example.org
to request a Return Material Authorization (RMA) number. An
RMA request must be made within 10 business days of receipt of
the product in accordance with USBFireWire.com's return policy
2. If the RMA is approved, an RMA number will be issued. The
RMA support representative will also provide you with
information on how to return the product to us.
3. Product must be returned to the USBFireWire.com warehouse
within 30 business days of the issuance of the RMA. All
products must be packed in the original, unmarked packaging
including any accessories, manuals, documentation and
registration that shipped with the product.
4. If there is any signs
of damage or fraud, the product will be returned at the
expense of the customer. The customer will be notified
that he or she needs to provide payment for shipment back to
them. If the customer has not made contact within 15
days, the customer forfeits the product to to USBFireWire.com for
NOTE: USBFireWire.com recommends that you (1) use a carrier
that offers shipment tracking for all returns and (2) either
insure your package for safe return to USBFireWire.com or
declare the full value of the shipment so that you are
completely protected if the shipment is lost or damaged in
transit. If you choose not to (1) use a carrier that offers
tracking, and (2) insure or declare the full value of the
product, you will be responsible for the loss or damage to the
product during shipping. Please note that the US Postal
Service (USPS) offers limited tracking capabilities and that
there is a 30-day waiting period before the USPS will initiate
What methods of payment can I use USBFireWire.com's Online
You can pay by credit card (Visa or MasterCard) no matter which ordering method
you use (Internet, fax, or mail ).
How does USBFireWire.com protect my credit card number?
USBFireWire.com has a merchant account through iTransact (www.iTransact.com).
More information about our security can be found at their
When will USBFireWire.com
charge my credit card?
Your credit card will be processed within 48 hours of placing
Do I need an e-mail address
Yes. You will receive one or more e-mail messages confirming
Hours of Operation: When can I place an order?
No matter which ordering method you choose, you can order from
USBFireWire.com 24 hours a day, 7 days a week.
USBFireWire.com order be taxed?
Only on orders shipped to the state of Kansas.
How can I find out the status of my order?
For order status information, or other assistance with an
order you have already placed with USBFireWire.com, please
email us 24 hours a day, 7 days a week. You will need to
provide your name, transaction ID number (aka XID), PO number,
invoice number or other reference number, and email address
you used when you placed the order.
When will I receive my order?
Items in stock are shipped the same day the order is
processed. (Please allow 24 hours for order processing and
credit verification.) The shipping time will vary
according to product as displayed in the ordering page.
Some products may be available in limited quantities. USBFireWire.com will
notify you in case a product would become
unavailable. RR Business Ventures reserves the right to
change the prices of its products and purchase limitations at
any time without notice. USBFireWire.com reserves the right to restrict the number of
such items you may be allowed to purchase.
What if I have a problem with my product?
If there is a problem due to a shipping or processing error or
if you receive a defective unit, email USBFireWire.com and a
customer representative will return your email as soon as
What if I have a problem
with my order?
If there is a problem with payment or shipment of your order,
email USBFireWire.com immediately.
Other Terms and Conditions
USBFireWire.com is not responsible for typographic
USBFireWire.com reserves the right to change the terms and
conditions of sale at USBFireWire.com at any time.
All sales at USBFireWire.com are governed by Kansas law.